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How cuci3 Handles Your Privacy

Our Privacy Policy gives you a clear view of the account, device, cookie and payment data we handle, plus the choices available before you open an account.

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cuci3 How cuci3 Handles Your Privacy
PRIVACY CONTACT

Reach Our Privacy Team Directly

Privacy requests need a clear route and enough detail for us to locate the correct account without exposing sensitive credentials.

Privacy email Write to [email protected] from the email linked to your account. Include your account ID, the privacy request type and a safe contact method; never place your password or one-time code in the message.
Live chat Open live chat while signed in and state that your query concerns personal data. Our team can record the request, provide a reference code and explain which identity checks may be required.
Account inbox Use the secure inbox attached to your account when sharing supporting records. Messages remain linked to your account history, helping us trace consent changes, correction requests and earlier privacy correspondence.
DATA PRACTICES

Controls Behind Your Account Data

Our privacy work follows the full life of account data, from collection and use through storage, correction and deletion.

Data collection

We collect identity details, contact fields, account activity, device signals and transaction references when they are needed for account operation, security checks, customer care or duties imposed by applicable law.

Purpose controls

Each data category is connected to a stated purpose. We limit internal access, avoid unrelated use and seek consent where applicable before sending promotional messages or enabling optional measurement cookies.

Cookie choices

Necessary cookies keep sessions active and support security functions. Optional analytics or preference cookies depend on the choices shown in our cookie panel, which you can change through browser or account settings.

Account security

Passwords are not displayed to staff, and sensitive account actions can trigger added verification. Encryption, access logging and session controls reduce exposure, though no internet-connected system can remove every security risk.

Retention periods

We keep personal data only while it serves the stated purpose or a legal, dispute, fraud-prevention or accounting need. When retention ends, records are deleted, anonymised or isolated from routine account use.

Request handling

You may ask to access, correct or delete eligible personal data, object to certain uses or withdraw applicable consent. We confirm identity, assess legal restrictions and respond through a secure contact path.

Your Privacy Questions Answered Clearly

The answers below explain what personal data enters our systems, why transaction references are retained, how cookies work and when records may be shared. They also set out the practical steps for requesting access, correction or deletion. Privacy rights can differ under applicable law, so we assess each request against your account location, identity evidence, retention duties and the specific processing involved.

We may collect your name, contact details, date of birth, identity-check records, account activity, device identifiers, IP address, cookie choices and transaction references. The exact fields depend on the account services you use.

We use personal data to create and secure your account, verify identity, process transaction records, answer enquiries, detect suspicious access, maintain required records and meet applicable legal duties. Optional marketing use depends on your choices.

Transaction providers handle sensitive payment credentials under their own systems. We generally receive references, status messages, amounts and timing data from Touch 'n Go, GrabPay, Boost dan FPX rather than complete wallet or banking credentials.

Use the cookie panel where available or adjust your browser settings. Disabling necessary cookies may affect sign-in and security functions, while optional analytics and preference cookies can be changed without closing your account.

Limited data may go to hosting, security, identity-check, analytics, customer care and transaction suppliers when required for their assigned work. Records may also be disclosed to lawful authorities where applicable law requires it.

Yes, subject to applicable law and identity confirmation. Contact our privacy email, live chat or account inbox, describe the data concerned and provide a safe reply method. We will explain any lawful restriction.

You may request deletion of eligible personal data. Some records must remain for legal, security, dispute, fraud-prevention or accounting purposes. We will identify retained categories, restrict their use where appropriate and explain the outcome.

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